Our goal: Find the best Customer Experience books according to the internet (not just one random person's opinion).
(Updated 2023)
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Jeanne Bliss
Bridget Brennan
Shep Hyken
Blake Morgan
James Kalbach
Dan Gingiss
Annette Franz
We searched for "best Customer Experience books", found the top 5 articles, took every book mentioned in 2+ articles, and averaged their rankings.
There are 15 books in this list.
We wanted to gather the most accurate list of Customer Experience books on the internet.